Friday, January 3, 2014

Fitur Support Automation

Support Automation

vtiger CRM empathizes the requirements and delivers the finest solutions to the end users(Customers).
Customer delight is the goal of Support automation.vtiger CRM offers different modules, listed below, to resolve
issues related to the customers.Trouble Tickets can be used to handle customer support issues, queries, and
other service requests.Customer portal feature under Settings page enables customers to log-in, report,
track issues and search for answers from knowledge base.FAQ(Knowledge base) can be used to help
customers find quick solutions to their queries and support issues. Service Contracts helps to track service agreements.


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